Double Debits - Perhaps Send Out Urgent Communication to Your Customers

It would appear that any transactions carried out on Sunday 28 February 2021, using a bank card at any store has gone off as a double debit transaction - from reading everyone else's very frustrated posts.

Presently holding on for 16 minutes now to "speak to a consultant" with the phone lines most obviously jammed.

Standard Bank - I would highly suggest that you send out an urgent communication to all your customers stating that you are aware of this problem. It is costing us as customers to needlessly hold on for a consultant who we may never get to speak to, never mind with the double debits that have gone off all our accounts.

Messing about with customers money is not a good idea, and forever having exceptionally long waits on poorly manned telephone lines (which by the way has always been the case, covid or no covid pandemic)

Hanging up the phone now at the 18 minute mark..... are you reimbursing us the phone call money along with the double debit reversal that needs to happen??