MM
Mahlatse M
1 reviews | Active since Jul 2011
29 Oct 2021, 14:44
Double debited on my account
Last month i was double debited on my revolving loan and i strggled for 3 days to reverse it over the phone with standardbank taking me from one consultant to the other , one depratment to the other and finally after it was reversed and sesolved they promised that it will not happen again and they apologised now again today this month the same thing happened again and they taking me from department to department even telling me to go to the Branch for what exactly in this covid times?
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Replies (2)
Standard Bank's replyOfficial
29 Oct 2021, 15:19Dear Mahlatse M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Oct 2021, 15:19
Official
Dear Mahlatse M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Standard Bank's replyOfficial
03 Nov 2021, 10:06Dear Mahlatse M
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply03 Nov 2021, 10:06
Official
Dear Mahlatse M
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***