Double debited and seething!!

<p>I'm writing this on behalf of my husband, and whether I have signing powers on his account or not is irrelevant at this point! We made arrangements at the Heidelberg (GP) "Service Centre" (please note, they are not a bank, just a service centre (non service centre more like it), for a debit order to be moved 2 days after the due date, which they duly did.... HOWEVER, after checking his bank statement, he discovered that they double debited him, on the date it is supposed to go off, which is the 31st of each month as well as the date we arranged for it to go off (3rd of feb). Now, do you think I can get hold of anybody who is capable enough to firstly: give me the correct number to contact? Secondly, to actually phone my husband back, as the call centres are all inbound, so nobody can make an outgoing call (pfffft) and thirdly, to acknowledge that Standard Bank is at fault for double debiting his account without his knowledge? After sitting in the non-service centre for 2 hours on Saturday, they were unable to assist in reversing the second debit, and trying to contact the loans line is like trying to commit suicide with a s****. I am totally disgusted in the level of service Standard Bank is providing to their clients, the people who pay their salaries!!!!! Perhaps the Ombudsman can provide some explanations, as to why Standard Bank is, in effect, *****ing from their clients, but let me tell you, if it were the other way round, and for some bizarre reason you owe them money they would take it skippity quick, cos its all about filling their pockets!!! Pay back the money Standard Ban****!!!</p>