TP
Trudy P
1 reviews | Active since May 2018
01 Jul 2020, 15:41
Double Debited and NOT IN ARREARS
I am trying to call Standard Bank Prestige Banking for a few hours now, have the music playing but no one answers. I have also emailed them to contact me and no response, in the mean time they have double debited my account on the 25th June and today 01 July for two of my accounts which are not in arrears. This happened previously and they said it was system generated and cannot refund my money. This time around I want my money refunded and no stories about system generated and they cannot assist. In total it is an amount of R6700,00, who can afford double debits on those kind of amounts. I will update should I receive a response
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Standard Bank's replyOfficial
02 Jul 2020, 04:42 Hello Trudy
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply02 Jul 2020, 04:42
Official
Hello Trudy
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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