Double debited again

Again I am charged not once but twice for Insurance that was cancelled. Standard Bank sent confirmation in writing that it was cancelled and yet again I am charged. Calling in helps nothing. 70 minutes today on a cell phone and nothing is resolved. I cannot believe that Standard bank services are that ineffective and the procedures that complicated that no one knows how to work on a computer? Let me help...legally you have supp**** letters to show the insurance are cancelled and the bond settled so what you are doing constitutes ********** unauthorised access of my account. Other clients reading this be aware.....4 months is the time in total wasted with Standard bank. The salesperson on the insurance was fantastic, after that the procedures and mess ups are horrific. Stop taking money you are not entitled to and refund the last two months that have been debited. Your systems in place are terrible and resolution painful and slow ...oh wait its not pain for you only me where you are debitting my account. Get this sorted as a matter of urgency.