Double Debited after cash payment.

Hi Standard bank I have 3 Term loans with you and last month there were a small issue with the debit orders so I went into the Delareyville branch and spoke the the consultant telling her the Debit orders did not went through and I would like to pay it in cash so she gave me the account numbers and said I can pay it at the teller which I went and did. Come this month they decided to take the debit orders off double.

I saw what happened and I went into the Brits mall branch telling them my problem that I were debited twice they then looked and told me that they cannot reverse it and the cash payment is now seen as paid upfront. I really think that this is very unproffesional as they no left me with my bank account in a - 500 rand as I could not make other payments.

I really thought that this were a trust worthy bank. Have to say no Im stuck with no money and still have rent and things to pay. Thanks for not solving my problem and leaving me with access stress.

This is really not great customer service . and not a bank that Understands you at all. They want you to be a good custommer and to pay your debt with them but this is how you get treated .

many thanks I might be switching banks thank you .