SM
Silvester M

1 reviews | Active since Feb 2012

25 Jul 2017, 08:22

Double Debit - Poor System in place

<p>Our bond have been debited for twice, Once from Salary and secondly form a debit order. When I called in to Standard bank, the system was not updated and they caould not do a reversal. Apparently the reversal takes +/- 4 working days, by then we should have some debit orders that would have bounced and a poor credit rating thanks to Standard Bank. Very dissapointing that this could not be resolved immediately as it was Satandard Banks Fault</p>

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Replies (2)
Standard Bank
Standard Bank's reply25 Jul 2017, 14:09
Official

Dear Silvester

Thank you for posting the message and allowing the opportunity to investigate the matter.

We will be in contact with shortly.

Thanks,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply26 Jul 2017, 16:13
Official

Dear Silvester

I refer to our telephonic conversation and confirm that the matter has been resolved.

Thanks,

Complaint Resolution Centre

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