CA
Chad A
1 reviews | Active since Jun 2019
07 Mar 2021, 09:31
Double debit issue
Can standard bank please assist with the double debits that went off this past week. I have emailed standard and have not gotten a response.
Money was deducted from my account four times for the same payment and I have only been credited twice.
This problem was not fix even though I tried to get in touch via email. I don’t accept the lousy apology from standard bank and the incompetency of trying to fix the error.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
08 Mar 2021, 06:33Hello Chad, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Best regards,
Standard Bank's reply08 Mar 2021, 06:33
Official
Hello Chad, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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*** *** (fax)
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Best regards,
CA
Chad A's updateReviewer Update
09 Mar 2021, 13:19Still no help, standard bank is useless.
I got a message from a lawyer this morning say I am behind on a payment from standard bank. All because the double debit issue is NOT SOVLED!
Worst bank I’ve ever dealt with and you’ve you just lost a customer ????. I will not refer standard bank to anyone
I got a message from a lawyer this morning say I am behind on a payment from standard bank. All because the double debit issue is NOT SOVLED!
Worst bank I’ve ever dealt with and you’ve you just lost a customer ????. I will not refer standard bank to anyone
CA
Chad A's update09 Mar 2021, 13:19
Reviewer Update
Still no help, standard bank is useless.
I got a message from a lawyer this morning say I am behind on a payment from standard bank. All because the double debit issue is NOT SOVLED!
Worst bank I’ve ever dealt with and you’ve you just lost a customer ????. I will not refer standard bank to anyone
I got a message from a lawyer this morning say I am behind on a payment from standard bank. All because the double debit issue is NOT SOVLED!
Worst bank I’ve ever dealt with and you’ve you just lost a customer ????. I will not refer standard bank to anyone
Standard Bank's replyOfficial
16 Mar 2021, 15:28Dear Chad A
Thank you once again for posting your comments.
This matter has been responded to via the email you sent through to the Complaint Resolution Centre.
Kind regards
Complaint Resolution Centre
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Thank you once again for posting your comments.
This matter has been responded to via the email you sent through to the Complaint Resolution Centre.
Kind regards
Complaint Resolution Centre
***
***
Best regards,
Standard Bank's reply16 Mar 2021, 15:28
Official
Dear Chad A
Thank you once again for posting your comments.
This matter has been responded to via the email you sent through to the Complaint Resolution Centre.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
This matter has been responded to via the email you sent through to the Complaint Resolution Centre.
Kind regards
Complaint Resolution Centre
***
***
Best regards,
CA
Chad A's updateReviewer Update
20 Mar 2021, 10:30This problem has still not been solved!
I’m still waiting for a response and the issue to be sorted
I’m still waiting for a response and the issue to be sorted
CA
Chad A's update20 Mar 2021, 10:30
Reviewer Update
This problem has still not been solved!
I’m still waiting for a response and the issue to be sorted
I’m still waiting for a response and the issue to be sorted