Double debit

<p>have a loan account with Standard Bank which is debited every month on the 15. The debit for this month went out at 07:34 on the 15. I received a message from Standard Bank saying that for all those accounts that are debited on the 25th and onwards their debits will occur early. I didn't pay much attention to this cause as far as I was concerned it did not affect me as my debit order takes place on the 15. To my surprise, my account was debited today again. </p> <p> </p> <p><br />This is highly unacceptable as our agreement is debit going on the 15. I had to load airtime and call your offices. Your customer service was horrible as I had to wait for 7 minutes before I got any response from anyone. As this person had no answers got me, she made meeting wait again for another 5 minutes before getting back to me. She acknowledge the double debit but had no response as to why it happened. She put me on hold again up until the call got cut after 20 minutes. Mind you I'm calling using my airtime for a mistake that was not mine but you take forever to answer calls while I'm being charged for listening to your automatic machine. </p> <p> </p> <p><br />About half an hour later, someone called again. She then proceeded to also acknowledge the debit order and promised to reverse it. While speaking, she comes up with stories that I may have a double debit order because my account was never debited in July. I spoke to Standard Bank about this around that time and the response I got was that my account will start to be debited the following month. Fast forward now, she wants to double debit the account. </p> <p> </p> <p><br />There was never an agreement for any double debit. If the account was supposed to be debited in July an it never occurred, can I make it clear that it is not my fault cause I'm paying the account as agreed every month. </p> <p> </p> <p><br />This I will take as abuse since Standard Bank has privilege access to my account. Can we please stand by the agreement since I have been paying the account every month. All I need is for you to reverse that double debit ASAP and make sure such things do not occur again. </p>