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JO-MARIE SWANEPOEL

1 reviews | Active since Aug 2015

30 Sept 2016, 13:50

DOUBLE DEBIT

<p>I WENT SHOPPING THIS MORNING AND MY CARD WAS DECLINED TWICE. WHICH LOOKS EMBARRASING ! AND I HAD TO PAY FROM ANOTHER ACCOUNT. I GOT HOME AND SAW TWO NOTIFICATIONS ON MY CELL PHONE. WHEN I EVENTUALLY GOT THROUGH TO THE CALL CENTRE</p> <p>(END OF THE MONTH) THEY HAVE A PROBLEM AND IT DEPT WILL FIX IT. HOW MANY CUSTOMERS ARE THEY GOING TO DOUBLE DEBIT TODAY. (AND INTO THE RED) MISTAKES LIKE THIS NOT ON.</p> <p>WHEN I ASKED WHEN IT WILL BE REVERSED SHE DID NOT WANT TO COMMIT TO A TIMELINE.</p> <p>REVERSE NOW.</p>

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Replies (2)
Standard Bank
Standard Bank's reply03 Oct 2016, 12:40
Official

Good day Jo-Marie

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply04 Oct 2016, 10:13
Official

Good day Jo-Marie

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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