JH
Jillian H
1 reviews | Active since May 2016
04 Mar 2021, 12:20
Double charges
Myself and my son noticed that our accounts were double charged. I went to the said store and they proved to me tht they did not double charge me. How and why have we been double charged on our accounts. If and when there is or was an issue with Bank system some sort of communication would be appreciated. When the bank take money its immediate but if we complain we have to wait for......UNACCEPTABLE. what if that was my last money you debited from my account
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Standard Bank's replyOfficial
04 Mar 2021, 21:42Good day Jillian Harris
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre*********************
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre*********************
Standard Bank's reply04 Mar 2021, 21:42
Official
Good day Jillian Harris
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre*********************
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre*********************