vN
vusikhaya N

1 reviews | Active since Jun 2016

30 Oct 2017, 13:01

DOUBLE CHARGE TRANSACTIONS

I hereby declare my biggest disappointment with Standard Bank with the recent activities occurred in my account.They double charge me for 2 Transaction,The first one was a debit order and second was cash withdrawal.This is so ridiculous,They have ruined my budget.Secondly,Their service is very slow in the branches in the sense that you have to sacrifice hours of your time.Any way I am closing my account.I will go to capitec bank.But this is a wake up call to you that you need to pull yourself together otherwise you will loose clients

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Replies (3)
Standard Bank
Standard Bank's reply30 Oct 2017, 14:43
Official

Dear vusikhaya nquma

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply31 Oct 2017, 11:08
Official

Dear vusikhaya nquma

Thank you for your posting.

I refer to my email correspondence and can confirm that the matter is being attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Standard Bank
Standard Bank's reply06 Nov 2017, 09:12
Official

Dear vusikhaya nquma

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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