MB
Magda B
1 reviews | Active since Jan 2013
23 Nov 2018, 11:35
Double charge for Petrol
i put petrol in at Caltex Florentia Motors on the 21/11/2018, it show decline but went threw on my account, they swipe it again and it decline again, and then they want to swipe my card again, i then i have to transfer money to that account from my other account as the the money wasnt return to my aco****, they swipe my card again, then it went threw after my husband went inside to shop to swipe, that R300.00 still not back in my account, please can you refund the funds as only put R300.00 and not R600.00 in
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Replies (2)
Standard Bank's replyOfficial
23 Nov 2018, 13:55Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply23 Nov 2018, 13:55
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
27 Nov 2018, 16:08Hi Magda
Our team tried to contact you to no avail, please confirm the preferred time of contact.
Our team tried to contact you to no avail, please confirm the preferred time of contact.
Standard Bank's reply27 Nov 2018, 16:08
Official
Hi Magda
Our team tried to contact you to no avail, please confirm the preferred time of contact.
Our team tried to contact you to no avail, please confirm the preferred time of contact.