Double Billing for same thing

I've just discovered that Standard Bank charged a fee of R 100 (R50 x 2) for requesting my statement. This is for the same set of statements. I phoned them to try resolve this but it seems that they are set in their ways. It's sad that I've lost total trust in the people that are suppose to safeguard my money. I wonder how many innocent clients get taken for a ride by Standard Bank. I never used to have this problem at Capitec. I think it's time I go back.