Dormant Account Service Fees added under debt review

I am really disappointed in Standard Bank. I once had an account with Standard Bank which ended up going into a negative balance to due to financial difficulties I was experiencing at the time and my daughter falling ill did not help the situation as I did not even have medical aid at the time. I was forced to go under debt review as a result of all the hardships I was experiencing as a single mom. I tried numerous times to go the Standard Bank branch to get the account closed but each time I would be told they could not assist me until I settle the negative balance. Are service fees supposed to be included as part of debt review or am I missing something here. I cannot even get a job at a reputable company because of this debt review flag. I am now unable to get out of debt review and rebuild my life because of the service fees which were charged on my account now in the amount of R2500+. I feel rather vindicated that a Bank (as an institution I trusted with my money can have no sympathy whatsoever and even go to the extent of handing over a dormant account for service fees. I would completely understand if this was a debt I took out but Service fees amounting to R2500? I am trying to rebuild my life and this account is not allowing me to do so. I am pleading with Standard Bank to come to the party and resolve this issue once and for all. I still have a savings account with standard bank and have even been afraid to use it to save for my child's education because of this situation. I have never even qualified for a single credit offering from Standard Bank to this date. If there is any human being alive who can hear my plea and understand my frustrations as it appears I will never be able to get out of debt review because of service fees on a dormant account dating back to 2014. Complaint number: ********** 137. I am completely shuttered that my dreams have to fall away due to dormant account service fees.