LR
Lee R
1 reviews | Active since Jul 2017
12 May 2026, 16:51
Dormant Account handed over
I received a collection notice for a card that i have no access to, and when I tried to get info, I get transferred over and over again, but apparently the system reactivated a dormant card and i get handed over (the card doesn't show in the home page, to find this card you need to go into settings, and then select cards to view this "inactive" card) don't get how I owed monies to a dead account but anyways.
When you give the agent the last 4 digits, they cannot find it, and when i was told to get the full card number, they ended the chat seeing as it is home time now.
Imagine, my spotless record tarnished for a system glitch that Standard Bank can't help me fix. Pathetic honestly.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
12 May 2026, 17:27Dear Lee
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 May 2026, 17:27
Official
Dear Lee
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
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Lee R's updateReviewer Update
13 May 2026, 12:20what steps are you taking exactly as this is a generic reply, this does not sort out my credit score, if your system activated a card and your service advisors failed to ask me about payment, how is that my fault, still can't believe I got handed over, i've been with Standard Bank since 2002 I believe, and this is what i get
LR
Lee R's update13 May 2026, 12:20
Reviewer Update
what steps are you taking exactly as this is a generic reply, this does not sort out my credit score, if your system activated a card and your service advisors failed to ask me about payment, how is that my fault, still can't believe I got handed over, i've been with Standard Bank since 2002 I believe, and this is what i get
Standard Bank's replyOfficial
19 May 2026, 10:23Dear Lee
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2026, 10:23
Official
Dear Lee
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
LR
Lee R's updateReviewer Update
22 May 2026, 11:57Hi, thank you so much for sorting this out for me, I am not sure how to change the rating as there is no option, only a delete option
LR
Lee R's update22 May 2026, 11:57
Reviewer Update
Hi, thank you so much for sorting this out for me, I am not sure how to change the rating as there is no option, only a delete option