CN
C N

1 reviews | Active since Jan 2018

15 Aug 2018, 21:29

Dormant account fees = negative balance = overdraft fees + interest on fees (without consent!)

Standard Bank's practices seem ***** and *************. If your account is dormant Standard Bank will keep collecting the monthly fee... forever apparently, according to the assistant at enquiries... But to do this they WILL: 1) take your balance into a NEGATIVE 2) charge you an overdraft fee equal to the monthly fee (which according to them is for the negative balance but it is not an "overdraft") 3) charge you monthly interest on this "non-overdraft" negative balance However in this process they will NEVER do ANY of the following: 1) ask you to sign any document for this "non-overdraft" 2) call you to ask for payment of the monthly fee because the balance is insufficient... 3) close the account because of non payment 4) send an email, SMS, letter, postcard, ***eon post to inform you or request payment 5) send you a bank statement in any form so that you can see what they are doing in the account.

Still haven't received the promised call back from the assistant either... not surprising.

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Replies (2)
Standard Bank
Standard Bank's reply16 Aug 2018, 03:31
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply20 Aug 2018, 13:53
Official

Dear CJ Nel

Thank you once again for posting your comments.

I refer to our email correspondence with each other and telephonic conversation and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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