Dontebe a Steve, leave standard bank

Standard Bank MyUpdate (sms notification) is reporting wrong balance in comparison to actual balance. I called CS and 2 ladies, Tumi and Delsie were helpful and kind. It changed when I called the complaints division and Cerisha Najan imp**** that I as a customer am wrong for trusting that MyUpdate was reporting the correct balance instead of checking manually by other means. She said that MyUpdate does not maintain one's account but an institution such as Standard bank should have systems that are sophisticated enough to not report false balances. Even if the smses are intended purely to track transactions, I asked what would have happened if I went and spent the balance reported without knowing that it was over my actual balance -she simply said my account would have gone into overdraft. This would have a bad effect on one's credit record and the CPA implies that customers are meant to be protected from such. She ended the call by telling me the conversation was going nowhere and did not provide me with a reference number.I called a second time and asked to be assisted by someone else, she denied me the opportunity and said she can only refer me to management if I have a reference