Dont waste your money with prestige accounts

I am a prestige banker for more than 5 years with Standard Bank. They offer all these perks and portrays this fast service, private banker good life, but its a lie.

I required help with a Vehicle Finance Application. In March 2021 I was assigned a new banker, all lekker, he could email me and offer help with various services, one being specifically with vehicle finance. Little did I know a few months down the line I will require this help. In October 2021, I emailed him. A week later no response, then I emailed him again BUT cc'd his line managers in, in 5 minutes I got a call from him. He sent me the application form and same day I sent him all required documents. He responded asking for some patience, Which I said okay then. 14 days passed and still no response. Again I emailed him, a few days later he responds saying he was on "study leave" perfect excuse, THEN GIVE THE DAMN CASES OVER TO SOMEONE ELSE. As I told him its a time sensitive matter. I responded to his email saying that I understand but I would like an update regarding the progress. No response. a few days later I emailed once again, still no response. Its going in for 2 months and I still haven't received any response from him.

The service of my private prestige banker is SO ****! Yet Standard Bank feels that increasing the transactional fees and monthly costs are necessary. FOR WHAT??? FOR NO SERVICE YOU HAVE TO PAY MORE!

I am looking for a new bank to take all my private accounts as well as savings, and my 2 business accounts will be moved as well. I am tired of a bank that portrays they are here to help, but never responds or helps me better my life. Currently paying 209 per month and from next year 220 per month. Must be nice.