1 reviews | Active since Jun 2012
!!!!Don't want to close my account!!!!
I asked for my Standard Bank Account to be closed as I moved to a new bank. I received a call from my Prestige Banker and she said that I should pay in an x amount so that the account can be closed. I in turn did so within a hour and the money also showed in the account immediately. I saw after some days that there are debit orders going off the account, there were not sufficient funds in the account for the debit orders to be successful as I only paid in the amount required. I did contact my prestige banker again, did not get quick response. After that I observed the account and a few debit orders still went off, obviously guys which I switched and did not stop the debit order. The amount gathered up to almost R1000.00, my prestige banker eventually contacted me and said that I should pay in another x amount for the account to be closed. I then told her that I will not pay anymore as this is not my mistake. She then escalated the matter to her Superior but haven't heard from them yet. I want the account closed asap and I will not pay a cent more. My Prestige Banker is Elmarie Kock from the Sasolburg Branch.
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
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