Don't use Standard Trust Limited

My mother-in-law passed away 18 months ago. After initial correspondence regarding processes and procedures that need to be followed we have heard nothing from Standard Trust. Calls and messages to the allocated Estates Officer are largely ignored. Lots of promises to provide feedback are not met. Standard Trust has proven to be useless, totally ***********. To the extent that we have received legal letters of demand from some of the accounts that should have been closed. My advice is to avoid Standard Trust and use an organisation that is competent and cares about their customers well being