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wizardmidas W

1 reviews | Active since Oct 2016

11 Mar 2019, 13:02

dont use standard bank visa card terminal - their merchant service doesn't exist.

standard bank merchant services im still waiting for an explanation for a ten day turn around to change my bank acc number for visa card settlement.. i want to know what excuse there is for me having to pay a book keeper to recon my visa card sales to my old account because no one at standard bank can do a simple job.

for 2 days i have tried to call the merchant services 0861 number ...holding for 28 minutes all i get back is an email ''a service advisor will be in touch'' - not acceptable . who can hold for 30 minutes when they have a business to run???

very poor service - disappointing

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Replies (4)
Standard Bank
Standard Bank's reply11 Mar 2019, 14:49
Official
Dear Graeme Todes 

Thank you for posting your comments.

A merchant service consultant will be in contact with you soon to attend to this matter.

Kind regards

Complaint Resolution Centre
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wizardmidas W's update11 Mar 2019, 15:04
Reviewer Update
i have been waiting for a ''A merchant service consultant will be in contact with you soon to attend to this matter.'' - its been a week now !!!!!!!!!!!!!!!!!!!!!!!!!!!
Standard Bank
Standard Bank's reply13 Mar 2019, 10:45
Official
Dear Graeme Todes 

Thank you once again for posting your comments.

A merchant service consultant has responded to your partner and they are investigating the matter.

Kind regards

Complaint Resolution Centre
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wW
wizardmidas W's update20 Mar 2019, 16:32
Reviewer Update
PLEASE may i have a constructive reply . 4 times i have received ''A merchant service consultant has responded to your partner and they are investigating the matter.'' please