Don't use Standard Bank for your business - the app and the department are dysfunctional

I've had ongoing poor service and lack of accountability from Standard Bank Business department since I opened a MyMo business account a year ago. This is my second review here. I am complaining about the same issue. On a regular basis, the app has no functionality and I am unable to perform any transactions. This has happened more than once a month since I opened the app, and more than once I had no access for over a week. As a new small business, this has been extremely frustrating.

The last time I had no access for several days, when someone did eventually call me to help after many emails and phone call redirects, they insinuated the problem was my side and that they hadn't had any customer complaints about the same issue. When I finally got into the app again while I was on the call, they told me they hadn't done anything on their side. No explanation for the lack of access was given. This is even though it had happened repeatedly. They also blamed me for not taking a screenshot of the error message when I had sent them multiple emails with the error messages written down. The app does not allow screenshots and so I had tried. I was told I should have taken a picture with another phone. What if I didn't own a second phone?

What's worse is that the next day a bulk message was sent out to Standard Bank business clients saying that there had been some issues with functioning on the app. So the day before on the phone call they directly told me there was no issue and that when I suddenly gained access while they were on the phone to me it was just a coincidence?! The *********ness and lack of accountability is just awful. Now, a couple of months later I have the same issue and I am unable to pay my business tax by the deadline because my banking app has the same error message. This time I DID take a picture, but who knows if that will make a difference...

What an injustice. You'd think a big bank like Standard Bank would at least have the decency to take accountability. Another note is that when I didn't want to attend a function for the business members they called me and told me I should go all the way to an informational evening an hour away so I could "have my say" about my issues with the app. What a way to take no accountability. Shocked and disgusted.

Bottom line: don't use Standard Bank for your business - the app is dysfunctional and you'll lose money. I've already app**** to another bank to move my business there.