JM
Juneberries M
1 reviews | Active since Aug 2018
20 Jan 2024, 10:29
Don’t use Sandton city Standard Bank…
Honestly bad customer service. Waiting 45 minutes to colllect a card! I am fuming …. Just time wasters… they spruce up the look and feel * as if we care, but the customer service is as bad as ever!!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
20 Jan 2024, 10:31Good day Gandhi
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jan 2024, 10:31
Official
Good day Gandhi
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
JM
Juneberries M's updateReviewer Update
20 Jan 2024, 16:55Hi
To prove that customer service is bad.. when I got got home … I tried logging into my bank app which I haven’t done for a while… it kicked me out… I then called your customer service line and informed me that since it was more than 3 attempts my app and card was blocked. I know my pin is correct. What gets to me is that , after I complained about waiting time, when I was at the branch today .. this lady comes to me and says I can assist you at reception and she asked for my ID, she went and collected my card which was in an envelope and proceeded to tell me that … none of my details have changed including my pin. I signed receipt of receiving the card. I’m so angry cause the phone conversation I had with your customer service says I must go back to the branch to fix my pin… so angry…. 😡
To prove that customer service is bad.. when I got got home … I tried logging into my bank app which I haven’t done for a while… it kicked me out… I then called your customer service line and informed me that since it was more than 3 attempts my app and card was blocked. I know my pin is correct. What gets to me is that , after I complained about waiting time, when I was at the branch today .. this lady comes to me and says I can assist you at reception and she asked for my ID, she went and collected my card which was in an envelope and proceeded to tell me that … none of my details have changed including my pin. I signed receipt of receiving the card. I’m so angry cause the phone conversation I had with your customer service says I must go back to the branch to fix my pin… so angry…. 😡
JM
Juneberries M's update20 Jan 2024, 16:55
Reviewer Update
Hi
To prove that customer service is bad.. when I got got home … I tried logging into my bank app which I haven’t done for a while… it kicked me out… I then called your customer service line and informed me that since it was more than 3 attempts my app and card was blocked. I know my pin is correct. What gets to me is that , after I complained about waiting time, when I was at the branch today .. this lady comes to me and says I can assist you at reception and she asked for my ID, she went and collected my card which was in an envelope and proceeded to tell me that … none of my details have changed including my pin. I signed receipt of receiving the card. I’m so angry cause the phone conversation I had with your customer service says I must go back to the branch to fix my pin… so angry…. 😡
To prove that customer service is bad.. when I got got home … I tried logging into my bank app which I haven’t done for a while… it kicked me out… I then called your customer service line and informed me that since it was more than 3 attempts my app and card was blocked. I know my pin is correct. What gets to me is that , after I complained about waiting time, when I was at the branch today .. this lady comes to me and says I can assist you at reception and she asked for my ID, she went and collected my card which was in an envelope and proceeded to tell me that … none of my details have changed including my pin. I signed receipt of receiving the card. I’m so angry cause the phone conversation I had with your customer service says I must go back to the branch to fix my pin… so angry…. 😡
Standard Bank's replyOfficial
21 Jan 2024, 08:03Hi Gandhi
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply21 Jan 2024, 08:03
Official
Hi Gandhi
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
22 Jan 2024, 12:00Good day Bongekile
Thank you so much for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jan 2024, 12:00
Official
Good day Bongekile
Thank you so much for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***