DON'T USE PAY FINE LINK ON STANDARD BANK APP!!!

I paid a traffic fine through the Standard Bank App 'Pay Fines' on the 11th of June 2019. When I tried renewing my license disk I was told that I have a court summons because this fine has not been paid. I printed the proof that standard bank took the money for R1120 out my account and in turn did not pay the traffic department. I have gone through several measures to get this resolved and get my money back so I can pay my fine through the post office instead and renew my disk, however there has been no assistance from Standard Bank. I have received emails from Leonie Bruyners and Rosemary Van Zyl who found the proof of payment on my statements and said that a consultant would contact me and it will be resolved, I have been following up with no luck since 25th of February 2020. This is absolutely appalling as I am a prestige client of Standard Bank and have trusted their services for many years. I cannot renew my license card or disk because of this issue. I refuse to pay this fine TWICE and need standard bank to refund this amount URGENTLY!