Dont try to increase your credit card limit with Stanard Bank

Dont try to increase the credit limit on a Standard Bank credit card. This is what they did to me. For other banks one can do this online. Not Standard Bank. So I thought I would call. Dont waste your time. After a long wait on the phone you then get shunted from pillar to post, having to answer a list of security questions each time they shunt you to someone else. Many promise to call you back. few do. I spent the best part of a week on the phone trying to get this done and going through the security questions again and again. Eventually after a week I was told that they cant process the application, and I must physically go into a branch, because my documents did not meet requirements. I asked what requirement am I not meeting? I had supp**** everything they had asked for and because I am going to take exactly the same documents into a branch. They refused to tell me what requirement the documents were not meeting! So I went to a branch and started the process all over again. After a 40 minute wait it started well, albeit it very slowly. The official told me he would contact me within 3 days on the outcome and I must come and sign a document, and when I come I must not queue again, I must come straight to him to sign the document. I paid R8 parking and left. After 3 days I received an email saying the increase had been approved and I must come to the branch to sign within a certain number of days. I went to the branch. The official I had dealt with was now working somewhere else. I explained that I just had to sign a document and had been told that I didn't need to sit in the long queue. I was told someone would see me in 5 to 10 minutes - another false promise. After 40 minutes I got to see another official. I sat in front of her for another 40 minutes, not talking, before she disclosed that, although my application was approved and all the documents were in order, there was some kind of hold preventing her from printing the document that they wanted me to sign. But she had sent an email to that department to remove the hold and that there was no answer. I asked her to phone that department to find out what the problem was. She said that is not possible - they don't have phones there. Do you believe that there is a whole department inside Standard Bank that is authorised to block credit card limits and it doesn't have a single telephone? Its inconceivable. So after an hour and 10 minutes of sitting in the branch, wasting my time, nothing was achieved, except another promise to phone me when the hold is removed. So I paid another R8 parking and left. I work on an hourly rate. I want Standard Bank to compensate me for all the time I have wasted trying to get this simple approval. And for the parking.