dont trust this bank

<p>I went to this useless bank to querry the fact that my account was overdrawn.</p> <p>i had no money in my account but these transaction went off and my account was R3000 into overdraft even though i was home recovering from surgery. The service of the bank is worser than government departments. I went to the bank Katlehong branch where I met Tebello i was about to explain my problems and then she saw her friend coming in the bank she turned away from me to wish her friend a happy new year and have a conversation i then walked out and left. The next day when i came back i managed to explain the matter to her, she started telling me that the bank will charge me R115 cause a debit order went through while i did not have money i tried telling her it was not a debit order i had no debit order agreement with stupid Arckermans but she insisted and was arguing with me like a know it all . This lady needs to be put at the back office far away from clients she argues and she is no help to anyone she seems to know nothing cause months ago when i had the same problem she told me only arckermans can sort out my problem but i didnt know anything then i still had to log a charge back with the bank . Tebello i think deep down you know nothing about banking its useless to have people like you cause you can never help anyone. I would like to thank Mirriam Mashile from Katlehong branch you are good at what you do keep up the good work I was upset on that day but i felt you really wanted to help. i wish you had a better company to work for unfortunately you are stuck at that bank just dont join the likes of Tebello and become a useless employee. Thank you very much Mirriam and now i know i have 3 more months to wait before my money is returned to me but im not worried i will leave this useless bank.</p>