JB
Jennifer B

1 reviews | Active since Jan 2018

06 Sept 2025, 12:51

DON'T TRUST STANDARD BANK!

I have been a Standard Bank Prestige client for 28 years and did a recent deep dive into my charges. I was shocked to discover the extent to which I have been being overcharged for decades.

I have been on a package called PAYT which is not detailed or explained on any of their price schedules and works out much more expensive than their advertised packages. As I had no way of being aware of this package I have obviously never requested to be on it. Totally intentionally misleading advertising.

I have also been charged exhorbitant monthly fees for a personal garage card that became unnecessary since 2009 although Standard have never bothered to advise clients of this. It is not stipulated on my statements as a garage card charge, so no way to pick up on it.

I have requested a refund of these overcharges and Standard have declined on the basis that the onus is on me to check their annual pricing schedule and correct overcharges. How to do this when the amounts I am being charged are not specified on their pricing schedules they cannot explain.

Wendy Knowler of News24.com has done several articles on this in the last 2 years. People BEWARE!...check your bank charges. You will probably find Standard Bank are ripping you off.

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Replies (1)
Standard Bank
Standard Bank's reply06 Sept 2025, 13:10
Official
Dear Jennifer, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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