Dont tell me you **** reverse your own debit orders if you hand over accounts to people not doing there job

I appreciate this feedback but i would be pleased if this could be resolved today. Your collections team is so unreliable. I believe feedback to costumers is really an important role you should also teach (Nimble Collection Services) since i was promised a call back after 2 minutes since yesterday at 15:09 till today no one got back to me. Yesterday alone i spent almost 2 hours of my work trying to get this sorted and no one is going to pay for the phone calls i made.

CAN I PLEASE HAVE FEEDBACK

You guys did not mean what you said below since i still do not have feedback.

Hello Patricia

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
**********

********** (fax)
***********

I logged and have been spending more time on the phone with no one assisting me, how can i be holding the line for 10 minutes with no answer. This is just a cover up so that people can see that you respond to our complains but no action tacked ( We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency) I have logged calls called and send follow up messages with no answer. I will just have to change my bank since your guys customer service sucks big time

So this is how you run a business. We log call follow all the right procedures and get no feedback. Who should resolve this then if you cant. I have not received feedback on my query from the 25th. I don't see my self still banking with standard bank from next moths if this is the service we get. What a pathetic service you have, i am very upset and disappointed in you

THIS IS NOT ON AT ALL, SO NOW I CALL YOU SINCE YOU DON'T WANNA ATTEND TO MY ISSUE ON *** AND YOU MAKE ME HOLD FOR 21:38. South Africa should know how bad you are so i am taking this further

This is what i was promised last time and only yesterday after i made a 23minutes call to get yo do your Job then received a reference number and that the call should be resolved by the 04-11-2020. I mean really????? i logged a call from the 24-10-2020 already and nothing has happened no no no no please this is bull**** and inconvenient customer service i have ever got

CAN I PLEASE HAVE FEEDBACK, THIS IS VERY BAD NOT JUST ONLY FOR ME BUT FOR YOUR BUSINESS AS WELL. PLEASE GET SOMEONE TO CALL ME AND RESOLVED THIS TODAY. I HAVE BEEN PATIENT ENOUGH AND NOW MY PATIENCE HAS RAN OUT. PLEASE DO YOUR GUT DAMN JOB

YOU MADE ME HOLD 16:50:30 ON THE PHONE WITH NO ANSWER YET NO ONE IS CALLING TO TELL ME WHATS HAPPENING!!!!!! i am logging a call with Ombudsman of banking service

Your poor customer service just made you loos a client. I am switching my salary tired of being ignored.

CAN I PLEASE HAVE FEEDBACK *** today is the last day as per the sms received

Wow how inconvenient, Megan from standard bank Complaint Resolution Centre management team (***) don't even know about this complain and cant be traced on her side as per what she told me. Why waste my time guys, now you you come to a conclusion that the second debit order can not be reversed since there was no arrangement mad. So in other words i am fabricating a story to make your company look bad in the public eye that's what you are telling me. Why would i have to do your job if i am just a customer since you did not even know what your Nimble Collection Services team is doing. Please get that amount reversed as arranged and if not then i am switching my salary to another bank since you don't know what you are doing. I mean really??? i have been a customer for the past 8 years and already had so many problems and so many hello piter complains to standard bank. Time to move i guess!!!!!!!!!!!

This business is not serious about their costumers, the reference number

*** was due yesterday and yet today i am still writing on hello piter for assistance. South Africans, please be careful who you bank with since you don't wanna find your self on this position. I have posted this complain on the 26-10-2020 and go to empty promise replies and not the below person only here about this now??????

MR MPFANYISENI MAKHUVHA - complaints ***

Inbox

Scullard, Megan <***> | 8:42 AM (28 minutes ago)

|

to me

Good day Mr Makhuvha

Trust you are well.

I have received the Hello Peter Complaint.

Please allow me some time to look into the matter.

Feedback will be provided by close of business today.

Once again, my sincere apologies for the delay and inconvenience caused.

Regards

|
| |
|
| Megan Scullard
| Complaints Resolution Centre / Executive and Escalated Complaints
| Tel: ***| www.standardbank.com
| |

So now i see why consultants are not doing their job as they should, the Executives give us empty promises since i was promised in writing that i will be contacted with resolution of my issue by end of business yesterday, till today no one got back to me. Megan Scullard please do let me know if you also not going to help maybe the CEO must then help me.