Don’t take finance with Standard Bank and expect the best service

I’m extremely unhappy with how little loyalty to STD Bank obviously means and how little customer care has fallen-i have to beg for a refund of funds taken after i traded my vehicle in. Vehicle was settled 23/03/2026. Service request raised 31/03/2026. Service request finalised 08/04/2026 (Wednesday). Supposed to be 2 business days for refund to be processed… We are now on TUESDAY of the following week and I am yet to receive the refund or any correspondence as to when it will be received. I have been the one to contact the customer services to get information. I PAID yet I HAVE TO BEG FOR MY MONEY BACK!!! This is not customer service. Guaranteed, if I didn’t pay, a black mark gets put against my name and the credit bureau would have been notified!!! I want my money back as I do not want to reverse any transaction as this too counts against the client 🫩☹️. I also work in the finance industry-in the exact department that would be tasked with the cancellation, premium collections, credits and refunds and i do not take this amount of time to raise a refund on a client who has a good payment history. Let’s not mention the shocking rate that I was offered when I wanted to finance my new vehicle with STD Bank!!! I expect a refund and an explanation for this delay. R5000+ is a lot of money!