Don't open an account with Standard Bank

I don't know how this bank is allowed to operate? I had two ********** transactions on my credit card in June 2020. I cancelled my credit card and was told the problem would be solved and someone would contact me in 2 days. Not a soul has contacted me for months. I was supposed to receive a new card in July 2020. Unfortunately I contracted the Covid-19 virus which I informed the courier company. I gave them a date for delivery after I would be out of quarantine. I never heard from them or Standard Bank again. Last month I received a notice from Standard Bank saying I would be handed over if I didn't pay my credit card bill. I DON'T HAVE THE CREDIT CARD. When I called Standard Bank to close my account all together as I am tired of begging them for service, the person on the line told me I should not speak to her in my irritated tone of voice. I told her maybe I wouldn't be irritated if I actually received some service. She told me I had to pay a fee to cancel the credit card. Ridiculous. They can't deal with ********** transactions, they can't deliver a new card but they CAN charge you fees and make you pay bills for a card you don't have. I was told by that person she would look into my query and call me back right away....surprise surprise...no call. Shocker. I am still trying to close my accounts with this useless bank. I have had an account with Standard Bank for almost 30 years. I can't believe how badly they have declined.