MH
Myles H
1 reviews | Active since Sept 2016
24 Jun 2019, 09:49
Don't Offer Something You Have No Intention of Issuing
What a joke - you guys phone me (unsolicited) last week and offer me an upgrade to a Titanium Card. After going through a full process, you advise that it will be sent to the Sandton City Branch.
I phoned this morning to check progress and nothing has been actioned. Why phone me and waste my time if you are not going to action this.
Remember that it was an unsolicited call????
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Replies (1)
Standard Bank's replyOfficial
25 Jun 2019, 06:05Hello Myles
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
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Standard Bank's reply25 Jun 2019, 06:05
Official
Hello Myles
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
***
*** (fax)
***
***