Don’t offer a product that your Consultants are not willing to help us with please!!

Why do you have a product but unable give to clients when they want it. It’s been weeks now we are sent pillar to post. Firstly we were told that only business banker that can deal with and accounts are frozen due to fica documents. We were not assisted at Westgate Mall Mitchells Plain by Zimkhitha. When I called the call centre I was told the accounts they don’t need a banker any consultant can help us.Now we want to open a new account still it was a struggle, spoke to Vathiswa and explained the problem. She then said we can come Saturday morning, a lady by Nocawe will assist us. 08:30 we were there and the lady did not assist us, we were assisted by guy called Thembela. He did the process then after an hour he said he can’t proceed further our accounts need ***** verification. He said he will give us a call but till now nothing. Tried to call the call centre no answer. WHAT ARE SUPPOSE TO DO STANDARD BANK???? Society Scheme Saving Account.