Don't make use of Standard Bank assistance for payment holidays as it is not available...

Standard Bank never rep**** to my request for the payment holiday and that after a whole month of so much frustration and being harassed by call centre collection staff. I have been notified on 3 May 2021 that my application was not successful. I will have to make further arrangements with Blakes Attorneys as they are mandated to do the collection. However, Terms Loans contacted me later the same morning to make payment arrangements and they now state the accounts are not handed over to Blakes Attorney. I had no other option as to offer a payment arrangement although this is now going to be extremely difficult to make these payments as we as a family really are going thru extremely difficult times. I was also informed according to the call centre staff member that the accounts would be listed at the South African Credit Burea as default and arrears. If only I was told right at the beginning with my attempted payment holiday application I would have done things completely differently. I am extremely disappointed in Standard Bank South Africa and they do not care about customers especially if they want to make use of their so-called assistance, they actually keep you on a shoestring as they know very well from the beginning they will demand their money back on their Terms & Conditions... Regards, Danie Nell