Don't let them finance your car

My car was written off in June. My insurance (Budget insurance) made sure to make payment to Standard bank ASAP. So did my shortfall cover insurance however, its been TWO MONTHS and I am STILL waiting for my settlement letter from Standard Bank. Every time I call the agents tell me its not their job and transfer me to other departments that only give me a useless email address that never responds! On the 29th of July 2025 I sent an email to *** and ***. I got an automated email stating that I should have feedback in the next 48 hrs. Its the 4th of August 2025 and I still haven't received anything! I have been calling standard bank everyday and every time I call I am promised that I will have the settlement letter by the end of the day but I still don't have it! This is unacceptable and has delayed my process of getting another car as the dealership needs a settlement letter. I have been car less for TWO MONTHS now and this is a HUGE inconvenience for myself and my 7 year old son. Standard Bank needs to do better because this is appalling!