DON'T LET STANDARD BANK TRUST BE THE GATE KEEPER OF YOUR ESTATE

Item: Standard Bank
Rating: 1
Author: Elize L

If it was possible to NOT give any stars ...they don't even deserve 1.......Saw other complaints and we have the Same issue here....My dad passed June 2018 (4 YEARS OLD ESTATE).....took almost 6 months to appoint executor.....DRAGGED until she passed July /August 2021.......Almost a year later we still have NO new executor appointed.......after requesting proof of request of new appointment they have send request to Masters office FEBRUARY 2022......Also on 4th person handling estate....or should i SAY not HANDELING...Mpho Netshirembe.....and the manager Ralda Buys....no replies to emails ( Only when they are on leave we get auto responce I AM ON LEAVE).....NO PHONE CALLS EVER ANSWERED......I advice EVERY person I speak to to NEVER make Std Bank the gate keeper to your estate......We have handed them over to the Ombudsman....PRAYING this will help

Helpful (0)

Replies (5)

Standard Bank's replyOfficial

14 Jun 2022, 12:11

Dear Elize Lepej,

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.

We will be taking a closer a look and will get back to you shortly.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply14 Jun 2022, 12:11

Official

Dear Elize Lepej,

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.

We will be taking a closer a look and will get back to you shortly.

Kindest regards,

Standard Bank Hello Peter Team

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Elize L's updateReviewer Update

14 Jun 2022, 12:28

Same generic response on all other complaints

Elize L's update14 Jun 2022, 12:28

Reviewer Update

Same generic response on all other complaints

Standard Bank's replyOfficial

14 Jun 2022, 12:51

Hello Elize,

We can assure you that your complaint has been escalated and that feedback will be provided to you regarding your estate.

Regards,

Standard Bank Help Centre
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Standard Bank's reply14 Jun 2022, 12:51

Official

Hello Elize,

We can assure you that your complaint has been escalated and that feedback will be provided to you regarding your estate.

Regards,

Standard Bank Help Centre
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Elize L's updateReviewer Update

03 Jul 2024, 11:45

2 PLUS years later. We are still struggling. 2nd executor left!!!! Calling Head of estates and 2 other managers....NOOOOOOO answer on any of 3 nr supp****.....ALSO no response to email.....Previously we waited OVER A YEAR to get a new executor appointed.......MAY I add that this estate is OVER 6 YEARS old.

Elize L's update03 Jul 2024, 11:45

Reviewer Update

Standard Bank's replyOfficial

03 Jul 2024, 15:06

Good day Elize

This is not the level of service we strive for.

We understand your frustration and are here to help.

We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply03 Jul 2024, 15:06

Official