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Grieta N

1 reviews | Active since May 2016

29 Jul 2022, 13:08

Don't know the difference from reverse charges or close account

I wonder if their is still people that know how to do their work and know the different between "I have paid up the full amount on my account" and "close the account"!!!! I complained about my credit card that I paid the full outstanding amount on and Standard Bank still charges me credit insurance and change some budget that there is still outstanding amounts that I must pay off. I DID NOT say close the account but I received an e-mail as follow: "

Good day Grieta Thank you for bringing this matter to our attention. Kindly be advised we have reversed all the fees charged and also closed the credit card. Please call our Insurance team on ***in order to cancel your Credit Life policy on this card. We humbly apologize for any inconvenience caused in this regard. Thank you Thabisile Nxumalo Digital Client Experience, Social Media Moderator Tel +27 (0)10 *** / www.standardbank.com Standard Bank / South Africa / A member of Standard Bank Group

Who is this genius and could he/she please correct their work that was done, so I can still use my credit card that my savings account is link to.

0
Replies (3)
Standard Bank
Standard Bank's reply29 Jul 2022, 13:39
Official
Hi Grieta

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
GN
Grieta N's update01 Aug 2022, 11:15
Reviewer Update
Looks like Standard bank is striving for bad service. The matter is in what right hands because the problem is still not solve since the 29th of July. I was even call and wasting my air time, just to hear they will investigate and call me back. They call yes, but tell me to hold on and then the call are drop. What a bank that I'm with for almost 30 years!!!!!!! I have an excellent credit record with Standard bank and that's the way they treat me!!! This morning I called them and the banker said I must hold on he will speak to his superior and then the call was drop and he did not call back and with the way the talked you can't make out the name. Then I called again and ask the lady that answer to spell her name (Intswalo) and ask her to ask the man that I was talking to, to call me again, well that was 2 hours ago!! Just a question to Standard bank official, You know how to make mistakes but do you know how to correct them or do you want Standard bank to lose business and get bad publicity? One bad publicity cause 20 people not to do business with Standard bank.

Standard Bank
Standard Bank's reply01 Aug 2022, 13:40
Official
Dear Grieta Nell, 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team***