DONT INSURE WITH STANSURE AND STANDARD BANK

Pathetic Service every single time we have to claim from stansure insurance. Unprofessional and *********** services rendered by a so called leading bank!

We lodged a claim on the 12th Of November and was assured a Assessor would be onsite accordingly to assist. Weeks had gone by and nobody had showed and after numerous calls to standard bank finally 3 weeks later the assessor arrives.

On arrival to detect a leak after the heavy storms we had, the assessor in the presence of my pensioner dad confirmed that he was not able to detect any issues however he will put a report through to get the necessary roofing material claimed for to remedy the situation.

Another week had gone by and no feedback from stansure whatsoever. I called in to day to find out on the status of the claim. Only to be told that the claim was rejected because the Assessor reporting the waterproofing on the roof was not done correctly. When asked for the report from the Assessor stansure cannot provide so now I'm confused as to whose lying, the Assessor or Stansure at the expense of my pensioner dad who ensures his monthly premium is paid even through our pandemic.

Why is it every time there is a claim submitted Stansure always looks to get out of the situation without even attempting customer satisfaction .

In this particular case which was handled so ***********ly I urge the public to not use STANDARD BANK INSURANCE.