CZ
Christabel Z

1 reviews | Active since Aug 2021

08 Aug 2021, 10:50

Dont have your Will (for your estate) with Standard Bank and/or Liberty Financial Services

My father and mother had their will with Liberty Financial Services. When my father passed away Liberty transferred everything to Stnadard Bank. Now its been more than a year since we have paid the money related to resolve the estate and we are still waiting for the title deed to the house. My mother has nightmares of getting home and the house has been sold.

Between Liberty and Standard bank they took a very stressful situation and they made it infinately more unpleasant. I do not recommend having your Will with either insitution or ttusting them to resolve the estate for your familt timeously and with respect for what they would be going through.

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Replies (1)
Standard Bank
Standard Bank's reply09 Aug 2021, 00:43
Official
 Hello Christabel
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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