CW
CH W
1 reviews | Active since Feb 2014
28 Jul 2023, 09:27
Dont have words....
Went to close my account this morning and had to pay R67 for service fees as per constultant at Centurion branch. Got home, checked on the app if account was actually closed..payment was for overdraft fees. My account went into overdeaft because of Standarb bank errors...now I had to pay for your errors , and the fact that the consultant could not even tell me that...will never recommend this bank and will move my kids account before they are 16.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
28 Jul 2023, 09:38Hi CH W
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jul 2023, 09:38
Official
Hi CH W
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
28 Jul 2023, 10:10Hi CH W
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jul 2023, 10:10
Official
Hi CH W
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
28 Jul 2023, 11:27Dear CH
Our team will be in touch with further feedback.
Sorry for any inconvenience caused.
Kind Regards
Standard Bank Hello Peter Team
***
Our team will be in touch with further feedback.
Sorry for any inconvenience caused.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jul 2023, 11:27
Official
Dear CH
Our team will be in touch with further feedback.
Sorry for any inconvenience caused.
Kind Regards
Standard Bank Hello Peter Team
***
Our team will be in touch with further feedback.
Sorry for any inconvenience caused.
Kind Regards
Standard Bank Hello Peter Team
***
CW
CH W's updateReviewer Update
28 Jul 2023, 12:47Still have not heard anything from Standard Bank regarding this
CW
CH W's update28 Jul 2023, 12:47
Reviewer Update
Still have not heard anything from Standard Bank regarding this
Standard Bank's replyOfficial
28 Jul 2023, 13:10Dear C H
Our team is still investigating and we will provide feedback once received.
Please be on the look out for our feedback.
Sorry for the delay.
Kind Regards
Standard Bank Hello Peter Team
***
Our team is still investigating and we will provide feedback once received.
Please be on the look out for our feedback.
Sorry for the delay.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jul 2023, 13:10
Official
Dear C H
Our team is still investigating and we will provide feedback once received.
Please be on the look out for our feedback.
Sorry for the delay.
Kind Regards
Standard Bank Hello Peter Team
***
Our team is still investigating and we will provide feedback once received.
Please be on the look out for our feedback.
Sorry for the delay.
Kind Regards
Standard Bank Hello Peter Team
***
CW
CH W's updateReviewer Update
30 Jul 2023, 13:09Hi, still no feedback received from Standard Bank.
CW
CH W's update30 Jul 2023, 13:09
Reviewer Update
Hi, still no feedback received from Standard Bank.
Standard Bank's replyOfficial
30 Jul 2023, 15:40Good Day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jul 2023, 15:40
Official
Good Day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
CW
CH W's updateReviewer Update
31 Jul 2023, 14:43If this is how long a priotity is being treated....i feel sorry for the non priority cases.
I will be closing my kids accounts in this week
I will be closing my kids accounts in this week
CW
CH W's update31 Jul 2023, 14:43
Reviewer Update
If this is how long a priotity is being treated....i feel sorry for the non priority cases.
I will be closing my kids accounts in this week
I will be closing my kids accounts in this week
Standard Bank's replyOfficial
31 Jul 2023, 15:23Dear C H
We are sorry for the inconvenience.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We are sorry for the inconvenience.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jul 2023, 15:23
Official
Dear C H
We are sorry for the inconvenience.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We are sorry for the inconvenience.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
CW
CH W's updateReviewer Update
31 Jul 2023, 15:57Sorry means nothing anymore.
Taking customers money is not on. Thank goodness I did not invest my money with Standard bank
Taking customers money is not on. Thank goodness I did not invest my money with Standard bank
CW
CH W's update31 Jul 2023, 15:57
Reviewer Update
Sorry means nothing anymore.
Taking customers money is not on. Thank goodness I did not invest my money with Standard bank
Taking customers money is not on. Thank goodness I did not invest my money with Standard bank
Standard Bank's replyOfficial
31 Jul 2023, 16:07Dear C H
We have flagged this matter as an urgent one with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this matter as an urgent one with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jul 2023, 16:07
Official
Dear C H
We have flagged this matter as an urgent one with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this matter as an urgent one with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***