Don't give a flying **** about their clients

I am sooo mad! I have had 2 simple issues with standard bank. Issues that could be sorted out in 5 mins but I keep getting the run around from agents who clearly don't give a damn.

Issue 1: took a loan with standard bank. Last month I decided to pay it off so there was a zero balance. End of September comes, the balance changes from 0 to R73. I query this and I am given some ******* excuse. I decide to leave it cos clearly we aren't going anywhere with the back and forth. This month, instead of deducting that R73, close the account and provide me with a up letter, they decide to deduct R62. Again, I am left with another balance of R62 for service fee and insurance, like ***??? So you guys are going to keep stringing the loan account for R62 every single month????? I asked an agent via twitter to please check whats going on, he or she says on their side, there is a zero balance. I asked for a letter confirming this, I get told to contact general banking. Again, if a query is made, is it now my responsibility to escalate the matter???? What are you guys doing there.

Issue 2: purchased a google play voucher, standard bank decides to send me a blank email with no gift code. Again, I ask an agent to please rectify this. He in turn says go to google play, I ask, what am I to say to google play? That my bank sent me a blank email?? Today I follow up and he asks "is it an instant money voucher"? How the hell do your agents confuse a google play voucher with instant money? Both queries have not been resolved and I am just dumbfounded truly.