SG
Sonia G

1 reviews | Active since Dec 2022

14 Sept 2026, 10:29

Don't get into a ***** dispute with Standard Bank - they'll hang out to dry !!!

If you are unlucky and bank with Standard Bank, and are even unluckier that ***** was committed on your account, then this is the post for you! Standard Bank's ***** division, Liezel van Wyk will not keep you informed of the progress of the investigation and anyone in that department is unfortunately NOT going to help you and will hand you over to their attorneys, LGR Incorporated - who don't fact-check, then ask the client for proof of any ***** investigation, and then ignore the client's emails and still proceed to send threatening emails. My mother is at her wits' end with these 2 entities - so much so that she's reported this case to the National Financial Ombud Scheme, who have not received a reply from Standard Bank. My mother was a loyal employee for many years - has been a loyal customer for over 50 years - she's a pensioner and has heart issues - does she deserve this kind of treatment?

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Replies (2)
Standard Bank
Standard Bank's reply14 Sept 2026, 10:33
Official
Dear Sonia, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Our team will follow-up on this matter.

Kindest regards, 
Standard Bank Hello Peter Team 
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SG
Sonia G's update14 Sept 2026, 10:49
Reviewer Update
Standard Bank, please return with an original, personal answer. Let's see how long it will take for the ***** Department to contact my mother. Let's see how committed you really are!!