DON'T EVER JOIN STANDARD BANK FUNERAL POLICY, NO MATTER HOW DESPERATE YOU ARE

I WILL NEVER FORGET SUCH A BAD SERVICE OF standard bank, my mother and i lost a family member and she was insured only by my mother from Standard bank funeral, we went to claim 2 weeks back and we held the phone for 3 hours the funeral policy people didn't answer their phone, we went to the Branch again on Thursday they told us to leave the paperwork they would process the claim, we had to make debts to bury my mothers sister because it was late we went to a loan shark to borrow the 10k that we covered her with because funeral must happen, till today even yesterday she went to inquire they still don't answer the phone she went there at 10 o'clock she came back around 2 still no assistance now we must sit with paying back 10k to a loan shark after trusting STD BANK funeral policy 10 years of our lives, i want my money all that i paid to them all my R450 premiums that i have been paying for 10 years i am even willing to take the to court for my money i will not be made a feel and stupid by STD BANK after my loyalty for 10 years