Don't Do Standard Bank Mobile!!!!

Standard Bank should not branch out to the cellphone or telecommunication industry as it is pretty lousy at it. Turn around time on enquiries with their call centre agents is displeasing. Ive been with the bank for over 20 years but this service is the worst that I've ever received from the bank.

I canceled my cellphone contract with Standard Bank Mobile on 21 October 2022. I asked for confirmation letter indicating that my account has now been closed, inclusive of a letterhead. The agent told me that they would have to verify my enquiry with the finance section and come back to me. A week later I was sent an email stating that my contract has needed closed. I phoned in again and i told them that this email is not valid as it does not even indicate my account number on it. Their response was they do not send letters with letter heads, Standard Bank Mobile only sends emails.

EVEN WITH THAT MY ACCOUNT WAS DEBITED AGAIN THE FOLLOWING MONTH (November 2022) WHEN THE CONTRACT HAD BEEN CLOSED!!! ITS JUST NONSENSE!

Account number : ***