Dont come to the branch, we dont want to help.

Item: Standard Bank
Rating: 2
Author: renier.vanz renier.vanz

I stood in line at Standard Bank Silverton for about 30 to 40 minutes before a Tshego / Tsepho Nkosi approached me in a line. In a few words, i was basically told i should either call Standard Bank call centre or i should leave my number. I was basically told that they are busy. I got the impression that they are trying to send people away to not help them. Thanks for wasting my time.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

08 Sept 2020, 11:18

Dear Renier

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply08 Sept 2020, 11:18

Official

Dear Renier

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial

29 Sept 2020, 11:36

Good day Renier,

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.

We appreciate your support and loyalty.

Please feel free to contact us should you require any further assistance.

Kind Regards,

Complaints Resolution Centre

Standard Bank's reply29 Sept 2020, 11:36