KdPk
Kayla du Preez kayladupreez

1 reviews | Active since Dec 2023

24 May 2024, 14:54

Don’t choose Standard Bank

So I’ve experienced the follow of problems with Standard Bank and if it’s not solved this month I’ll move to FNB by 15/06/2024 1. Stop asking your attorneys to call me for payment arrangements regarding my credit card if the money is available in my account but you’re clearly too lazy to do it yourself and deduct the amount that is owed??? 2. I’ve arranged a payment date with your attorneys and I’ve followed instructions and they’ve said that I need to go in my banking app and accept the payment, BUT MY BANKING APP IS NOT GIVING ME ANY NOTIFICATIONS 3. Since I’ve received a new phone my banking app is not working as usual and my current accounts like my revolving loan, Ucount rewards, tax free account or my credit card is NOT REFLECTING ON MY DASHBOARD 3. You’ll call Standarbank and wait 30 plus min just to be answered just so that they can tell you that you should go to a branch!!! And when you get to the branch they ask you to call again 4. You can’t change your self phone number or email address when calling them

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Replies (3)
Standard Bank
Standard Bank's reply24 May 2024, 15:22
Official
Dear Kayla, 

Thank you for alerting us to this. We would like to make sure your matter is resolved. 

We have reached out to the relevant team so that we can ensure a resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
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KdPk
Kayla du Preez kayladupreez's update28 May 2024, 18:31
Reviewer Update
Thank you for assisting me, someone from Standar Bank got back to me and delivered great service
Standard Bank
Standard Bank's reply29 May 2024, 10:11
Official
Dear Kayla, 

Our team would like to thank you for your patience while we resolved your matter. 

We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, 
Standard Bank Social Media Team 
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