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1 reviews | Active since Jan 2013

11 Jan 2021, 15:25

DONT CHANGE DEVICES ON STANDARD BANK!!!!

SURPRISE SURPRISE! Once again I have make a big noise about how pathetic standard bank is. So I did the most UNTHINKABLE thing- I changed devices! So now I cannot make immediate payments. I've unlinked all other devices, VERIFIED the new device and STILL cannot use this function. According to Standard bank customer care, this is a new ***** prevention function whereby they PREVENT this until your device is trusted. Awesome, so how long will this last, when will my device be deemed "Trusted" ? No we can tell you that, it depends from one device to another" WHAT?? ARE YOU F***** kidding me? I can do EVERYTHING else -make payments, buy lotto etc but simply not INSTANT payments. HOW TF does that protect me?? Especially since there is a recent history of 50 of the same payments, to the SAME account, ALL instant payments!? STANDARD BANK HAS MILES TO GO BEFORE IT CAN EVER HOPE TO COMPETE WITH LEADERS LIKE FNB AND ABSA! Had no issues WHATSOEVER linking my new device and having FULL functionality!

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Replies (1)
Standard Bank
Standard Bank's reply11 Jan 2021, 16:36
Official
Dear Chandre
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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