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KH
Kgau H

1 reviews | Active since Aug 2010

18 Dec 2019, 06:27

Don't care bank

I called standard bank 4th of November after discovering that have been charging me for service /card fees for a card I haven't had for over 6 years. This is a ******* and still upsets me knowing my own bank ****** me like that. Anyways Johanna Kele took my call and promised to deal with this and call me back with feedback as I told her I don't want 6 months credit but the whole 6 years. The bank doesn't need the money now than I do plus it's my money. Come the 11th of December I still didn't get a call so I called again and Muriel helped with sending a mail to Johanna to contact me as promised. I then get an sms saying my service request is open again due 17/12 and the next day I get another message saying this is resolved I will be contacted with details. Today is the 18th and I still haven't heard from std Bank. It's amazing how clients are treated even when irate and threatening to go which shows just how much standard bank values their clients

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Replies (4)
Standard Bank
Standard Bank's reply19 Dec 2019, 03:32
Official
Hello Kgaugelo, 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
 *** *** (fax)
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KH
Kgau H's update23 Dec 2019, 05:43
Reviewer Update
Well once again im proven that you dont care about your customers. 2 working days past and i still havent heard from STD bank and you go on about how you care about your customers and providing best customer service. If this is the best then it explains the worst i got. I guess its easy to rip your customers and ***** from them but when caught out and have to pay its not easy. Day by day im starting to be despondent with STD bank.
Standard Bank
Standard Bank's reply24 Dec 2019, 14:42
Official
Dear kgaugelo Hlope

Thank you once again for posting your comments.

I refer to our telephonic conversation and can confirm that feedback was provided to you regarding this matter.

Kind regards

Johanna Kele
Complaint Resolution Centre
***
KH
Kgau H's update02 Jan 2020, 07:16
Reviewer Update
I'm not sure what reply you are referring to Johanna as I'm still in a limbo waiting for way forward on this. No one at std Bank called for this. You must be confusing me with someone else. The last I spoke to you was after Muriel sent you a message and you were still waiting for authorizing from your manager. If I had an answer I wouldn't have written to help Peter would i. I take it I will have an outcome in the next coming days seeing you have my answer so I will be waiting for your call or better your mail.