Don't care attitude for their clients, almost 3years and "No Response"

Hi the only response that I'm getting from standard bank is an email,saying that they would get a consultant to contact me, just for the public to see that they are showing an interest in this matter "But they dont contact me" considering that I'm still a customer that has a home loan with them. Just imagine if I didn't pay my home loan, they would be calling me continuously. Is this how they look after their customers. I have a good mind to go to other types of media with this matter. And let the public know eg: what type of bank they are., No consideration for their customers. I'm tired of waiting, going onto 3 years is enough. Well maybe they are waiting for the full 3 years to be up, cause then no complaints can be made from me! At least someone from standard bank head office, should show some initiative and call me.