Don't care attitude

My wife was under medical treatment and she been pressured to perform an international transfer. The transfer was done on 13th Sep and she instructed Standard bank on 18th Sep to recall transfer. The funds have frozen on the beneficiary account. Standard has sent multiple queries to Standard Charter but they do not response.. I can't see the banking ethics where banks can't work together to help the customer. We have been sending numerous emails and performing telephonic calls and we get the same response that they (Standard Bank) are waiting. Its 2 months and yet not way forward. The client centre cannot provide us with any options on how to recall funds neither do they have the correct process in place to get attention with non responsive bank...definitely there must be an escaltion process. Our query with Standard is QMPQ ********** 22519. Should you prefer to help, free feel contact me on ********** 473347.

Regards .... Pravin Inderlal